Shipping and Refund Policy
Shipping, Returns & Click & Collect
We do not deliver to PO boxes.
We only ship within New Zealand.
We use a third party courier service which is Castle Parcels and Post Haste
CLICK & COLLECT SERVICE
Click and collect is offered for pickup from our warehouse in Wigram, Christchurch
Simply Syrups NZ
Unit 8, 8 Dakota Crescent
Collection times: You can collect your order anytime that suits you. All orders are placed in our Yellow and Black click and collect bin.
You have 10 business days to collect your order. We will text you a reminder on day 7. If after 14 business days you have not collected your order you will be refunded 50% and your order will be cancelled.
Goods picked and packed on the date of email confirmation are final. For short shelf items we will not replace the product if you are delayed collecting them.
Any questions please email email@example.com
WHEN WILL I RECEIVE MY ORDER?
We endeavour to get your order out within 2 business days after your order is placed. We expect delays after a long weekend or Public Holidays.
After your order leaves Simply Syrups, it should take two to three business days to get to your place. Please email firstname.lastname@example.org if your order hasn't arrived five business days after dispatch.
You must notify us within 7 days of the dispatch date if you have still not received your order.
DAMAGED/ FAULTY ITEMS
We take every care when packing your order as our products are fragile. Your order will be packaged in layers of bubble wrap and suitable glass bottle packaging, where applicable, to protect it on its journey. We then rely on a third-party courier to deliver your order in the same condition it leaves us. If your order is damaged in transit, please contact us immediately. Please email us with photographic evidence and provide full details of condition/damage. Please do NOT dispose of any items until advised to by us as we are often required to return these to the courier for inspection. Any issues MUST be raised within 7 days of receipt of order (validated by courier tracking) for refund or replacement.
You agree that any refunds requested after purchase are provided only at the discretion of Simply Syrups. Under the Consumer Guarantees Act 1993, Simply Syrups is not obliged to refund if you have simply changed your mind, found a product we sell cheaper somewhere else, decided you did not like the purchase or had no use for it. We will issue a credit note or refund only if the items are in a re-sellable condition.
Refunds, if given, for change of mind that have been processed via afterpay will incur a 7% charge to cover our fees with the company
- Gift cards
- Sale Items
If you are approved for a refund, it will be processed within 2 -3 working days. A credit will automatically be applied to your credit card or original method of payment.
Order errors will be refunded or resent at the discretion of Simply Syrups.
All orders are sent with authority to leave unless signature required is asked for.
You have 7 days after delivery to raise a query with Simply Syrups should anything be incorrect or damaged in your order. After such time Simply Syrups assumes everything is correct and orders are closed with no further changes or refunds to me made.